Terms & Conditions

1. Introduction

Welcome to [Company Name] (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website, mobile applications, and services for car rental and hotel bookings. By accessing or using our services, you agree to be bound by these terms.

2. Definitions

  • “Service” refers to our car rental and hotel booking platform
  • “User,” “you,” or “your” refers to individuals accessing our service
  • “Booking” refers to car rental or hotel reservations made through our platform
  • “Partner” refers to car rental companies and hotels we work with
  • “Reservation” refers to confirmed bookings with our partners

3. Account Registration

3.1. To use our services, you must:

  • Be at least 18 years old
  • Provide accurate, current, and complete information
  • Maintain and update your information
  • Keep your account credentials confidential

3.2. You are responsible for:

  • All activities under your account
  • Maintaining password security
  • Notifying us of unauthorized account use

4. Car Rental Bookings

4.1. Reservation Process

  • Bookings are subject to vehicle availability
  • Rates shown include basic rental charges
  • Additional fees may apply (insurance, fuel, etc.)
  • Final prices may vary based on actual rental duration

4.2. Requirements for Rental

  • Valid driver’s license
  • Credit card or accepted payment method
  • Age requirements per rental company policy
  • Additional documentation as required by rental partners

4.3. Cancellation Policy

  • Free cancellation up to 48 hours before pickup
  • Cancellation fees apply within 48 hours
  • No refund for no-shows
  • Modification fees may apply for changes

5. Hotel Bookings

5.1. Reservation Process

  • Room availability subject to hotel capacity
  • Rates include base room charges
  • Additional fees may apply (resort fees, taxes, etc.)
  • Prices based on selected dates and room type

5.2. Check-in Requirements

  • Valid government-issued ID
  • Credit card for incidentals
  • Minimum age requirements per hotel policy
  • Additional documentation as required

5.3. Cancellation Policy

  • Policy varies by hotel and rate type
  • Free cancellation periods clearly stated at booking
  • No refund for no-shows
  • Changes subject to availability and rate differences

6. Payment Terms

6.1. Accepted Payment Methods

  • Major credit cards
  • Debit cards (with restrictions)
  • Digital payment methods
  • Bank transfers for select bookings

6.2. Charges and Fees

  • Displayed rates in local currency
  • Currency conversion fees may apply
  • Processing fees for certain payment methods
  • Additional charges for premium services

6.3. Refunds

  • Processed to original payment method
  • Processing time: 7-10 business days
  • Bank fees may be deducted
  • Subject to cancellation policy terms

7. Privacy and Data Protection

7.1. Information Collection

  • Personal identification information
  • Booking preferences and history
  • Payment information
  • Usage data

7.2. Data Usage

  • Booking processing
  • Customer service
  • Marketing (with consent)
  • Service improvement

7.3. Data Protection

  • Industry-standard security measures
  • Encrypted transactions
  • Secure data storage
  • Regular security updates

8. Intellectual Property

8.1. Ownership

  • Website content
  • Logo and branding
  • Software and technology
  • User interface design

8.2. Prohibited Actions

  • Content reproduction without permission
  • Unauthorized data extraction
  • Reverse engineering
  • Trademark misuse

9. Liability Limitations

9.1. Service Disclaimer

  • Provided “as is”
  • No guarantees of availability
  • Technical issues may occur
  • Third-party service dependence

9.2. Limitation of Liability

  • Not liable for partner services
  • Force majeure events
  • Indirect damages
  • Technical failures

10. Partner Relationships

10.1. Third-Party Services

  • Independent operators
  • Separate terms may apply
  • Direct service providers
  • Individual cancellation policies

10.2. Service Quality

  • Partner-dependent service delivery
  • Independent pricing policies
  • Separate complaint procedures
  • Direct resolution processes

11. User Responsibilities

11.1. Accurate Information

  • Provide correct personal details
  • Accurate booking requirements
  • Valid payment information
  • Current contact details

11.2. Proper Conduct

  • Follow booking terms
  • Respect partner properties
  • Comply with local laws
  • Report issues promptly

12. Modifications to Terms

12.1. Changes

  • Right to modify terms
  • Notice of significant changes
  • Continued use implies acceptance
  • Regular review recommended

12.2. Updates

  • Posted on website
  • Email notification for major changes
  • Effective date clearly stated
  • Previous versions archived

13. Dispute Resolution

13.1. Process

  • Direct communication first
  • Written complaint submission
  • Response within 14 days
  • Escalation procedures

13.2. Resolution Methods

  • Negotiation
  • Mediation
  • Arbitration
  • Legal proceedings

14. Termination

14.1. Account Termination

  • User-initiated
  • Company-initiated for violations
  • Automatic for inactivity
  • Effect on existing bookings

14.2. Consequences

  • Data retention requirements
  • Refund processing
  • Outstanding obligations
  • Service access removal

15. Governing Law

15.1. Jurisdiction

  • Applicable local laws
  • Court of jurisdiction
  • Legal compliance
  • Regulatory requirements

15.2. Enforcement

  • Valid and binding terms
  • Severability clause
  • Waiver limitations
  • Legal interpretations

16. Contact Information

For questions or concerns about these terms:

  • Email: [email]
  • Phone: [phone number]
  • Address: [physical address]
  • Hours: [business hours]

17. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.